Terms & Conditions

Last updated: 10 August 2026

Welcome to Clip My Hair. These Terms & Conditions apply when you access our website, purchase our products or use our services.

By placing an order with Clip My Hair, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL) that cannot legally be excluded.

1. About Clip My Hair

Clip My Hair is an online hair products business based in Sydney, New South Wales, Australia.

For questions regarding your order or these Terms & Conditions, please contact:

Email: clipmyhair.au@gmail.com

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, lengths and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography.

Customers are responsible for carefully checking the selected product, colour, length and quantity before completing an order.

3. Orders

When you place an order, you are responsible for ensuring that all information provided is accurate and complete, including your:

• Name
• Email address
• Contact details
• Shipping address
• Product selection
• Colour and length selection

After an order has been submitted, we cannot guarantee that changes or cancellations can be made.

We reserve the right to cancel or refuse an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or listing error, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. Prices & Payments

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Payment must be successfully completed before an order can be processed.

Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's terms and privacy policy.

5. Shipping & Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Delivery dates and timeframes displayed on our website are estimates and are not guaranteed.

Delays may occasionally occur due to couriers, weather, public holidays, peak periods or circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete shipping address.

If you notice an error in your shipping details, please contact clipmyhair.au@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

6. Returns, Refunds & Hygiene

Due to the hygiene-sensitive nature of our hair products, we do not accept returns, exchanges or refunds simply because you change your mind, including where you select the wrong colour, length or style.

Please carefully review your product selection before completing your purchase.

This change-of-mind policy does not affect your rights under the Australian Consumer Law.

If a product arrives damaged, faulty, incorrect or otherwise fails to meet an applicable consumer guarantee, please contact us at clipmyhair.au@gmail.com.

7. Damaged Products & Unboxing

We recommend that customers record a clear video while opening their package, showing the parcel and condition of the product when it is first opened.

If your product arrives damaged, please contact us as soon as possible and provide:

• Your order number
• A description of the problem
• Your unboxing video, if available
• Clear photographs or other evidence of the damage

The unboxing video can help us determine whether damage occurred before or during delivery.

If you do not have an unboxing video, please still contact us. We will assess the issue based on the available information and in accordance with your rights under the Australian Consumer Law.

8. Hair Colour & Appearance

We make reasonable efforts to display product colours accurately. However, the colour shown on your screen may vary from the physical product due to lighting, photography, screen settings and device differences.

If you are unsure which colour to purchase, we recommend contacting us before placing your order.

Choosing an incorrect colour, length or style is considered a change of mind and is not eligible for a change-of-mind return.

This does not affect your rights where a product is faulty or materially different from its description.

9. Product Care

Customers are responsible for following any care instructions supplied with our products.

The lifespan and appearance of hair products may vary depending on usage, washing, styling, heat exposure, colouring, products applied and general maintenance.

Damage caused by misuse, improper care or alterations made after receiving the product may not constitute a product fault.

10. Promotions & Discount Codes

From time to time, Clip My Hair may offer sales, promotional offers or discount codes.

Unless otherwise stated:

• Promotions cannot be combined.
• Discount codes must be entered before completing checkout.
• Discounts cannot be retrospectively applied to completed orders.
• Promotions may have expiry dates or other conditions.
• Promotional offers may be changed or withdrawn where permitted by law.

Any specific promotional terms displayed with an offer will also apply.

11. Website Use

You agree not to misuse our website or attempt to interfere with its normal operation.

You must not knowingly:

• Introduce viruses or malicious software.
• Attempt to gain unauthorised access to our website or systems.
• Use our website for fraudulent or unlawful purposes.
• Copy or commercially exploit our website content without permission.

12. Intellectual Property

Unless otherwise stated, content created for the Clip My Hair website, including our branding, logos, product photography, graphics, written content and designs, is owned by or licensed to Clip My Hair.

You may not reproduce, distribute or commercially use our content without prior permission, except where permitted by law.

13. Privacy

We handle personal information in accordance with our Privacy Policy.

When you place an order, we may collect information necessary to process payment, fulfil your order, arrange delivery, provide customer service and operate our business.

We do not sell or rent customer personal information.

Please refer to our Privacy Policy for further information about how we collect, use, store and protect personal information.

14. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product fails to comply with an applicable consumer guarantee.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

15. Limitation of Liability

To the maximum extent permitted by law, Clip My Hair will not be responsible for losses arising from circumstances outside our reasonable control or from misuse of our products.

Nothing in this section limits liability or consumer rights where doing so would be prohibited by Australian law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or legal requirements.

The latest version will be published on our website, with the updated date displayed at the top.

17. Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.

Any dispute will be dealt with in accordance with applicable Australian and New South Wales laws, subject to any rights customers have under applicable consumer protection legislation.

18. Contact Us

If you have questions about these Terms & Conditions, an order or one of our policies, please contact:

Clip My Hair
Sydney, NSW, Australia
Email: clipmyhair.au@gmail.com

We will endeavour to respond to customer enquiries as soon as reasonably possible.