Privacy Policy

Last updated: 10 August 2026

At Clip My Hair, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or communicate with us.

1. Information We Collect

When you use our website or purchase from Clip My Hair, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment and transaction information
• Communications you send to us
• Website usage and device information, such as your IP address, browser type and cookies

We only collect information that is reasonably necessary to operate our business, process orders, provide customer support and improve our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations and delivery updates
• Process eligible returns and refunds
• Respond to customer enquiries
• Prevent fraudulent or unauthorised transactions
• Maintain and improve our website and services
• Comply with applicable legal and regulatory obligations
• Send promotional emails or marketing communications where you have consented or where otherwise permitted by law

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

3. How We Protect Your Information

We take reasonable steps to protect customer information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the services we use, these measures may include secure website connections, password-protected systems, access controls and trusted third-party payment and e-commerce providers.

We limit access to customer information to people and service providers who reasonably require it to operate our business.

While we take reasonable precautions to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

4. Payment Information

Payments may be processed securely through third-party payment providers.

Clip My Hair does not intentionally store complete credit or debit card details where payments are handled directly by our payment provider.

Payment providers may collect and process your information according to their own privacy policies and security practices.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors
• Shipping and courier companies
• E-commerce and website providers
• Email and communication providers
• IT, security and analytics providers
• Professional advisers or authorities where required by law

We only provide information reasonably necessary for these providers to perform their services.

Some service providers may process or store information outside Australia. Where applicable, their handling of personal information may also be governed by their own privacy policies and applicable laws.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website and improve the shopping experience.

We may also use analytics and advertising technologies where applicable.

You can manage or disable certain cookies through your browser settings, although doing so may affect some website functionality.

7. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about new products, promotions, special offers and other Clip My Hair updates.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at clipmyhair.au@gmail.com.

8. Keeping Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes and meeting legal, tax or accounting requirements.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

9. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

10. Privacy Concerns

If you have a question or concern about how we handle your personal information, please contact us.

We will review your enquiry and endeavour to respond within a reasonable timeframe.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable legal requirements.

The latest version will be published on our website with the updated date shown at the top of the policy.

12. Contact Us

For privacy questions, requests or concerns, please contact:

Clip My Hair
Sydney, NSW, Australia
Email: clipmyhair.au@gmail.com