Shipping & Delivery Policy

Last updated: 10 August 2026
At Clip My Hair, we want your order to arrive safely and as quickly as possible. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders within Australia

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or NSW public holidays will be processed on the next business day. During sales, promotional periods, public holidays or periods of high demand, processing may take longer. We will endeavour to keep you informed if there is a significant delay affecting your order.

2. Delivery Within Australia

We currently ship orders within Australia from Sydney, New South Wales.

Estimated delivery times after dispatch are:

• Standard Shipping: approximately 3–7 business days
• Express Shipping: approximately 1–3 business days

Delivery times are estimates only and may vary depending on the delivery address, carrier operations, weather, public holidays and other circumstances outside our reasonable control. Regional and remote locations may require additional delivery time.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.Where we offer free shipping, any minimum order value or other conditions will be displayed on our website or at checkout.

4. Order Tracking

Where tracking is available, you will receive tracking information using the contact details provided with your order after the parcel has been dispatched. Please allow some time for the carrier’s tracking system to update after receiving your dispatch notification.

5. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order. Please check your delivery details carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made once processing or delivery has commenced.

Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.

6. Authority to Leave

Depending on the delivery service selected, the carrier may leave your parcel in a safe location if no one is available to receive it.

Where applicable, customers should follow the carrier’s instructions to manage delivery preferences, redelivery or collection.

Clip My Hair is not responsible for carrier delivery decisions that are outside our reasonable control, subject to your rights under the Australian Consumer Law.

7. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances such as severe weather, carrier disruptions, peak shopping periods, public holidays or other events outside our reasonable control. If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so we can assist with investigating the delivery.

8. Lost or Missing Parcels

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

1. Check around the delivery location and any safe places where the parcel may have been left.
2. Check with other members of your household, building reception or neighbours where appropriate.
3. Review the tracking information provided by the carrier.
4. Contact us if you are still unable to locate the parcel.

We will assist with raising an enquiry with the delivery provider where appropriate. Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

9. Damaged Orders

Please make sure to take a video of the packaging box while you open it, if the video confirms that the product arrived damaged we are happy to re-ship the same product again, after you had returned the damaged products to us.
If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number, details of the issue and photographs of the parcel and affected product where possible.
We will review the issue and provide an appropriate remedy where required under the Australian Consumer Law.

10. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

11. Contact Us

If you have questions about shipping, delivery or an existing order, please contact:
Clip My Hair
Sydney, NSW, Australia
Email: clipmyhair.au@gmail.com
Please include your order number when contacting us about an existing order so we can assist you more efficiently.